1. What are the different programs currently available? The programs currently available are Test Series for students preparing for competitive examinations of IIT-JEE, AIEEE and Karnataka CET and COMED-K.
   
   

   IIT-JEE	5 practice tests on the lines of IIT-JEE
   AIEEE	5 practice tests on the lines of AIEEE
   Karnataka CET/COMEDK Engineering	5 practice tests on the lines of Karnataka CET consisting of the subjects Physics, Chemistry and Mathematics
   Karnataka CET/COMEDK Medical	5 practice tests on the lines of Karnataka CET consisting of the subjects Physics, Chemistry and Biology
   Karnataka CET/COMEDK Engineering and Medical	5 practice tests on the lines of Karnataka CET consisting of the subjects Physics, Chemistry, Mathematics and Biology

2. What is the duration of these programs? The programs will start from the date of acceptance of payment. However the services will be terminated one day before the corresponding examination dates.
3. Can I take a sample test before I enroll to any program? Yes. You can take full-length tests before enrolling to the program.
4. Do I need to register to take a sample test? Yes. You need to register to take the sample test.
5. Will I get solutions for sample test? Yes. Solutions are available with audio/ visual explanations of the method of answering the question.

Registration and Payment

6. How do I enroll/subscribe?Select the test series you wish to enroll. Enter your Success Runway user – id and password and click on ‘Proceed to Pay' for payment.
7. How do I pay for the Test Series? Payment can be made in the following three modes:
   1. Send your payment through DD to our postal address
      1. Our postal address is: # 27, Bull Temple Road, Basavanagudi, Bangalore 560004
   2. Make a direct payment into our account through any of the branches (with core-banking facility) of State Bank of India,
      1. BASE Educational Services Pvt. Ltd., A/c. No. 30302357149
   3. Through online credit card payment
8. Can I take the test immediately after I make the payment? An e-mail will be sent to you regarding activation of your account, after we receive the payment. Your account will generally be activated within 48 hours of receiving the payment. However, online credit card payment is processed instantaneously providing access to our services immediately.
9. Can I subscribe to more than one program? Yes. You can subscribe to more than one program.
10. What should I do if my accounts is not activated even after the payment is made? Please send e-mail to help@successrunway.com indicating the Name, Program(s) subscribed for, Login Name, email address, challan number and place of payment.
11. Will I get any refund if I withdraw from the program? No. We do not provide refund for the program(s).

System Requirements

12. What kind of computer systems do I need to take the online tests?
    Hardware Requirements
    
    Computer with:
    1.2 GHz Processor and above
    256 MB of RAM or more
    Minimum 100 MB of free Hard Disk space
    LAN Port or Dial-up modem
    Color Monitor
    Resolution (Best viewed in 1024 x 768 compatible)
    Software Requirements
    
    Windows operating system – Win 98 or above
    Internet Explorer 6.0 or above
    Direct X 7.0 or above
    Windows Media Player 9.0 or above
    Flash Player 8 or above
    Internet requirement
    
    DSL connection with minimum 128 kbps speed. However our tests can also be taken on dial-up connection, but it will be slow in loading the page.
    
    

Troubleshooting

13. If I loose connection while taking the test due to some reason, do I need to start the test again? No. You can continue from where you left after re-logging in.
14. I log in with my User Id, but I see another user’s Id on the screen. Your computer is caching files, please clear the cache of your computer and login again.
    
    Procedure to clear cache:
    
    1. On your Internet Explorer menu bar, click on Tools -> Internet Option -> General Tab.
    2. Click ‘Delete Cookies’ A message will be displayed asking for conformation.
    3. Click ‘OK’ Button.
    4. Click ‘Delete Files’ and check the “Delete all offline content” checkbox.
    5. Click ‘OK’ Button.
    6. Close the Internet Options window by clicking the OK Button.
15. I am starting a particular test but the questions of another test are being displayed. Your computer is caching files, please clear the cache of your computer and login into the site again. Refer previous question as to how to clear cache.
16. I am unable to see the Questions/Options for some questions. If you are not able to see the Questions/Options for some questions it is because there might be images in the Question/Options and there would be a small time lag in downloading the images. Please wait for the images to download. You can also check your browser settings.

General

17. What are the benefits of an online testing program? Convenience: The benefits of subscribing to an online testing program are manifolds. You can take these tests anytime, anywhere according to your own convenience, as and when you are prepared to test your knowledge on a particular unit/subject.
    
    Immediate Feedback: The service provides you with an immediate feedback of the online test and provides test-wise, unit-wise, subject-wise feedback at the click of a button.
    
    Subject Knowledge: A unique feature of our program is our audio/ visual solutions.
18. Will I get a printed copy of the report? No. All reports will be available on-line immediately after the test is taken.
19. Is there an offline version of this test? No. We do not offer Offline Tests.
20. In case of difficulties, whom do I contact? Kindly send an email to help@successrunway.com. Please ensure that you explain your problem(s) precisely, so that the issue will be addressed to the right person and a solution will be provided at the earliest. Please specify your Login name and e-mail address.